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Inserted Approvers (Adhoc Approver) Unable To Approve Pending Requisition Since The Approve/Deny Buttons are Not Available on the Page (Doc ID 2601372.1)

Last updated on DECEMBER 16, 2019

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When inserting adhoc approver several times to the approval chain, at the end of the approval, this aprover will not be able to approve the requisition and the requisition will not appear on his approval tile.
From the worklist it is still showing as pending but there is no approve/deny button to use.

The issue can be reproduced at will with the following steps:
1-Setup a normal workflow setup based on three stages and the last one has two paths
2-Create a new ePro requisition with one line.
3-Press on View approvals and insert additional approval three times in the first and last stage
4-Submit the requisition for approval
5-Approve the requisition all the way till the end.
6-Now the requisition is pending on the last inserted approver but it is not appearing in his approvals tile and from the worklist there is no approve/Deny button to use.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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