My Oracle Support Banner

Benefit Enrollment Summary Page in Fluid Open Enrollment Activity Guide Opens with Error: "A SQL error occurred. Please consult your system log for details." (Doc ID 2601771.1)

Last updated on DECEMBER 16, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Employee opens the Open Enrollment tile and select Benefits Enrollment. The page opens with the following error:

ERROR
-----------------------
A SQL error occurred. Please consult your system log for details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service homepage > Open Enrollment tile, Benefit Enrollment step.
2. Page opens with error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter Open Enrollment elections.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.