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Benefit Enrollment Summary Page in Fluid Open Enrollment Activity Guide Opens with Error: "A SQL error occurred. Please consult your system log for details." (Doc ID 2601771.1)

Last updated on DECEMBER 16, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Employee opens the Open Enrollment tile and select Benefits Enrollment. The page opens with the following error:

A SQL error occurred. Please consult your system log for details.

The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service homepage > Open Enrollment tile, Benefit Enrollment step.
2. Page opens with error.

The issue has the following business impact:
Due to this issue, users cannot enter Open Enrollment elections.


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