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ELM 9.2: When an Inactive Learner's Organization/Department is inactive, the Administrator is not able to View the Learner's Data on the View All Learning Page (Doc ID 2602931.1)

Last updated on OCTOBER 23, 2019

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When an Inactive Learner's Organization/Department is inactive in ELM, the Administrator is not able to view the Learner's data on the View All Learning Page.

Steps to Replicate the Issue:
1. HCM service operations integrated with ELM service operations.
2. Identify a Learner that is inactive in ELM and confirm the Learner's Department is Inactive
3. Then, Log in as an Administrator for Learner and access the View All Learning Page and attempt find the Learner via the Lookup page, notice Learner is not listed. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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