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In Delegation Request, When Multiple Transactions Are Submitted , Two Notifications Are Generated With Same Transaction(s) Name (Doc ID 2603362.1)

Last updated on OCTOBER 24, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In Delegation Request, when multiple transactions are submitted-

Two notifications are being triggered with same Transaction(s) Name, but URL is specific to one Transaction.


The issue can be reproduced at will with the following steps:

1. Login as PS
2. Workforce Administration-> Self service Transactions-->Approvals and Delegation-->Administer Delegation --> Add Delegation request

3. Create a delegation request with From Date and To Date as 13/02/2018.
4.Select two transactions.
5. Select a Proxy.
Note: Proxy shall not accept the request.
6. Go to Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation and then select the "Maintain Delegated Authorities" link.
 Run the Delegation batch on 14/02/2018. As the request’s To date is 13/02/2018, the request will be revoked by the process as it is expired and corresponding notifications will be send to
Delegator and Proxy.
7. Two notifications are being triggered with same transaction(s) name but expectation is that the notifications shall show proper Transaction name.

In the <Delegator_Email> and/or the attached document, user details / customer name / address / email / telephone number represent a fictitious sample (based up made up data used in the Product name test environment). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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