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GP ABS: When Trying To Open Absence Assistant In PIA From Home Page Tile, Its Just Spinning/rotating (Doc ID 2604538.1)

Last updated on OCTOBER 28, 2019

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When trying to open Absence Assistant in PIA from Home page tile, its just spinning/rotating  

Chatbot integration :  Followed the below steps to deply WebSDK:

1.Create a new site with the name external.
     a. Installing the PeopleSoft Pure Internet Architecture in Silent Mode.
     b. Running the Silent Mode Installation.
2.Retrieve the ochatjs.zip file from the folder <%PS_APP_HOME%>/setup/chatbot
3.Extract the zip file.
4.Copy the ochatjs folder to the PORTAL.war folder of the newly created site (<PIA_HOME>\webserv\<DOMAIN_NAME>\application\peoplesoft\PORTAL.war\external\).

When trying to open Absence Assistant in PIA from Home page tile, it's opening new window as (How can I help) but the page in not loading, Just spinning, doesn't give any result or error message. On the source code it displays Cannot access  the cs/external/ochatjs/loader.json.
"Failed to load resource: the server responded with a status of 403 (Forbidden) "

ERROR
-----------------------

Cannot access  the cs/external/ochatjs/loader.json.
"Failed to load resource: the server responded with a status of 403 (Forbidden) "

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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