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Users Unable to Update Their Emergency Contact Information via Employee Self Service when "Same Phone as Employee" is Checked on the Emergency Contact, Workforce Administration Page (Doc ID 2604815.1)

Last updated on NOVEMBER 04, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Customer states that in their employee's are unable to update their emergency contact information via Employee Self Service when the "Same Phone as Employee" is checked and receive the following error:

"Contact has same telephone number as employee is not a valid selection" 18032, 1185


The issue can be reproduced at will with the following steps:
1. Verify that "Same Phone as Employee is checked for a user from Workforce Administration>Personal Information>Personal Replationships>Emergency Contact
2. Login as employee and click on Personal Details
3. Click on Emergency Contacts
4. Add or update an Emergency Contact and receive error on save

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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