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E-PORTAL: When Attempting to Access an Approvals Page, Which Is Accessed Through a Link Sent by Email, the Following Error Occurs: "Unable to get content". (Doc ID 2605260.1)

Last updated on OCTOBER 31, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


When attempting to access an Approvals Page, which is accessed through a link sent by email, the following error occurs:

The issue can be reproduced at will with the following steps:
1. Login to Financials.
2. Navigate to the Absence Request page.
    Content Reference for this page was set with URL Type = 'PeopleSoft Generic URL' and was copied from the url that is created when the same page is accessed directly in HCM.
3. Perform the necessary steps to request the absence.
    That action triggers an email to the approver.
    The email will contain a link to the approvals page.
    The link points to the Financials environment, accessing the approvals page in HCM, through Single Signon (SSO).
- Clicking on the link in the email gives the user an error: "Unable to get content".




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