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Academic Advisement Reports Stuck In "Processing" Status (Doc ID 2606674.1)

Last updated on NOVEMBER 01, 2019

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On Campus Solution 9 version, Campus Community Other

Academic Advisement Reports stuck in "Processing" status

We have some Academic Advisement reports for students that appear to be stuck in the "Processing" status.
When we try and view these reports from the "Request Advisement Report" page, clicking on the "Process Request" button we get an error message.

We get the same error is we go to the "Student Services Center" and attempt to create a report request from there.

As a result these students and their advisors are unable to view their Advisement Reports.

In additional investigation, we found that "If a student takes a course that is repeatable for credit (normally topics), if they earn a R in that course/topic then enroll in the SAME course/topic again, for some reason it won’t generate a report. For special topics courses, we allow the student to repeat the course ONLY if it’s a different topic. We have a temporary fix on our end, but I’d like to pursue an actual fix.



ERROR
-----------------------
(2,-1) SAA_ACADEMIC_ADVISEMENT.AA_Report.AA_ReportRequest.OnExecute Name:Process_Request PCPC:38775 Statement:512
Called from:SAA_RPT_RQST.GBL.SAA_DERIVED.REPORT_REQUEST_PB.FieldChange Statement:2



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Academic Advisement - Advisement Processes - Generate Advisement Reports
2. Run the batch process
or
1. Run the Academic Advisement - Student Advisement - Request Advisement Report
or
1. Go to "Student Services Center" and attempt to create a report request




Cause

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In this Document
Symptoms
Cause
Solution
References


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