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CommGen Error Unsuccessful Outcome with Outcome Reason Missing Critical Data - Unable to derive Email Address for Person Communication Usage Address (Doc ID 2606747.1)

Last updated on APRIL 08, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to generate CommGen using a letter code with "Letter" as method of delivery, Person Communication > Communication Management shows the following error:

ERROR:

Unsuccessful outcome with the following message on View Missing Critical Data link:

Unable to derive Email Address for Person Communication Usage Address


STEPS:

The issue can be reproduced at will with the following steps:

  1. Run CommGen using delivery method of Letter
  2. Navigate to Campus Community > Communication > Person Communication > Communication Management
  3. Check Communication Outcome for the  the Letter Code used --> it shows Unsuccessful Outcome, with Outcome Reason = Missing Critical Data
  4. Click on View Missing Critical Data link

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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