CommGen Error Unsuccessful Outcome with Outcome Reason Missing Critical Data - Unable to derive Email Address for Person Communication Usage Address
(Doc ID 2606747.1)
Last updated on APRIL 08, 2020
Applies to:PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.
When attempting to generate CommGen using a letter code with "Letter" as method of delivery, Person Communication > Communication Management shows the following error:
Unsuccessful outcome with the following message on View Missing Critical Data link:
Unable to derive Email Address for Person Communication Usage Address
The issue can be reproduced at will with the following steps:
- Run CommGen using delivery method of Letter
- Navigate to Campus Community > Communication > Person Communication > Communication Management
- Check Communication Outcome for the the Letter Code used --> it shows Unsuccessful Outcome, with Outcome Reason = Missing Critical Data
- Click on View Missing Critical Data link
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