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E-AWE/FLUID: Activity Guide Single Unit of Work(SUOW) Crashes the App Server When Submitting Any Approval Transaction (Doc ID 2606859.1)

Last updated on NOVEMBER 08, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

 On: PeopleTools 8.57.06, HCM 9.2 PUM 29
        Red Hat Enterprise Linux Server release 7.5
        Oracle DB 12.2.0.1.0

After applying the PeopleTools (PT) 8.57.06 patch in a test environment, the following error message was seen when submitting workflow approval transactions.

367 PSAPPSRV.7942 (39) 1-95282  09.59.48    0.000103             Caught Exception: Invalid parameter NULL Object for function ObjectDoMethod. (180,116) WEBLIB_PTAI.ISCRIPT3.FieldFormula  Name:IScript_SubpageActions  PCPC:8559  Statement:143

The customer then tested similar transactions in another test environment that did not have the PT 8.57.06 patch applied, and these were successful.  After applying the 8.57.06 Tools patch again and submitting another transaction, the same failure occurred.  The error resulted in the application server crashing, and killing the PIA session.

To replicate the issue:

1. Navigate to the Fluid Homepage.
2. Click on My Team tile.
3. Choose an employee, and navigate to Job/Personal Information, and click on 'Request reporting change' action.
4. Enter the new manager details, and click the Next button.
5. On the confirmation page, click the Submit button.
6. The user is kicked out, and the expire page is displayed.

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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