E-PIA: Getting "An Error has Occurred: java.io.IOException: example.html file does not exist in your web server" Error Using a Custom Logout Page (Doc ID 2611106.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

When attempting to log out of (PeopleSoft Internet Architecture (PIA) using a new custom logout page, the following error occurs.

Error 500 - Internal Server Error

The PIA WebLogic server log file shows the following:

The issue can be reproduced by attempting to log out of PIA by clicking on the signout link.

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In this Document

Symptoms

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