My Oracle Support Banner

HR_RC_FIND_HELP and HR_RC_MYCASE Service IDs Missing in the HCM Configuration during the HCM – Helpdesk for the HR Self Service Integration (Doc ID 2612744.1)

Last updated on AUGUST 23, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

While implementing the HCM-CRM self service integration that has been introduced as part of <Bug 27497660> , users reported they were unable to search for HR_RC_FIND_HELP and HR_RC_MYCASE service IDs in HCM.

The issue can be reproduced at will with the following steps:
1. Navigate to PeopleTools > Portal > Related Content Service > Define Related Content Service
2. Search for service to replicate the issue.


 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.