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HR_RC_FIND_HELP and HR_RC_MYCASE Service IDs Missing in the HCM Configuration during the HCM – Helpdesk for the HR Self Service Integration (Doc ID 2612744.1)

Last updated on JUNE 22, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


While implementing the HCM-CRM self service integration that has been introduced as part of <Bug 27497660> , users reported they were unable to search for HR_RC_FIND_HELP and HR_RC_MYCASE service IDs in HCM.

The issue can be reproduced at will with the following steps:
1. Navigate to PeopleTools > Portal > Related Content Service > Define Related Content Service
2. Search for service to replicate the issue.





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