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EEX: Expense Report Email Notification URL for Post Pay Auditor Loads the Fluid Approvals Component EOAWMA_MAIN_FL with an Error Message (Doc ID 2614596.1)

Last updated on APRIL 28, 2021

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The Business has activated the Post Pay Audit approval level for Expense Report transactions, and Those Approvers have been granted the Approvals Fluid Role. As such, once Payment Post is run (EX_POST_PMT AE Program), the workflow is sending an Email Notification to the Post Pay Auditor User letting him/her know about the new transaction routed for them to review, and act accordingly.

However, if the User clicks on the URL present in the workflow generated Email Notification, the system opens a new Internet Browser, allowing the User to log in if he/she wasn't already, and once the Fluid Approvals Component is loaded (EOAWMA_MAIN_FL), instead of getting the Expense Report transaction displayed, the system shows an Error Message.

Analyzing the generated URL, the system has placed Process ID = ERApproval, instead of the expected ERPostAudit.

Post Pay Auditors are unable to successfully approve routed Expense Report transactions when using the Email notification provided URL Link. This delays approvals.

The Email Notification sent by Workflow should contain the correct URL, and make mention to Process ID ERPostAudit, which then will allow the Approval page to properly display the transaction at hand to review.

 

REPLICATION STEPS:

     1.- Enable Expenses Approvals for HR Supervisor, and Postpay Auditor on Expense Reports

     2.- Create, and submit for approval, a new Expense Report

     3.- Have the HR Supervisor approve the transaction at hand

     4.- Launch the Stage Payments process

     5.- Launch the Post Liabilities process

     6.- Launch Payment Selection, and Creation, until the whole Pay Cycle is in Completed status

     7.- Launch the Update Paid Statuses process

     8.- Launch the Post Payments process

     9.- Check the Email Notification sent by Workflow to the Prepay Auditor, and click on the available URL

     10.- Confirm that in the newly opened window, the system shows an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

 

ERROR MESSAGE:

     " An error occurred while attempting to display the selected transaction. Please contact administrator. "

 

NOTE: In the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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