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E-PIA: Unable to Logon Back after Session Expires Unless Browser is Restarted (Doc ID 2615081.1)

Last updated on NOVEMBER 30, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

When session expires, unable to logon back unless the Browser is closed and opened again. User may get "Error 500-Internal Server Error". This occurs whether using deep link or normal PIA logon URL.


The issue can be reproduced at will with the following steps:


1. Click on a deep link: https://xxx.xxxx.com/psc/xxxx/SELFSERVICE/ERP/c/NUI_FRAMEWORK.PT_LANDINGPAGE.GBL?
2. Session times out after a few minutes
3. Try to login using same deep link and getting the below error.
    Error 500--Internal Server Error
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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