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E-PIA: Unable to Logon Back after Session Expires Unless Browser is Restarted. (Doc ID 2615081.1)

Last updated on AUGUST 08, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.59 [Release 8.4]
Information in this document applies to any platform.


When session expires, unable to logon back unless the Browser is closed and opened again. User may get "Error 500-Internal Server Error". This occurs whether using deep link or normal PIA logon URL.

The issue can be reproduced at will with the following steps:

1. Click on a deep link:
2. Session times out after a few minutes
3. Try to login using same deep link and getting the below error.
    Error 500--Internal Server Error




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