E-PIA: Unable to Logon Back after Session Expires Unless Browser is Restarted.
(Doc ID 2615081.1)
Last updated on AUGUST 08, 2022
Applies to:PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.59 [Release 8.4]
Information in this document applies to any platform.
When session expires, unable to logon back unless the Browser is closed and opened again. User may get "Error 500-Internal Server Error". This occurs whether using deep link or normal PIA logon URL.
The issue can be reproduced at will with the following steps:
1. Click on a deep link: https://xxx.xxxx.com/psc/xxxx/SELFSERVICE/ERP/c/NUI_FRAMEWORK.PT_LANDINGPAGE.GBL?
2. Session times out after a few minutes
3. Try to login using same deep link and getting the below error.
Error 500--Internal Server Error
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