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E-CRM: You are not authorized to access this component. (40,20) Error When Accessing 'Similar Solutions' or 'Related FAQ' links on Solution Details Page (Doc ID 2615599.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


Solution detail page with link to Related Solution/FAQ error when clicked on, as follows:
ERROR
-----------------------
You are not authorized to access this component. (40,20)


STEPS
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The issue can be reproduced at will with the following steps (in DEMO delivered applicatio):
Open the solution; Go to "Related Actions" tab.

Select "Relate an Existing Solution" button.

Logout. Login with JMENENDEZ

Select Global search. Search for "301332" and open the solution

Drill into the similar solution or FAQ;  Error occurs.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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