The Approval Monitor No Longer Shows Skipped Steps
(Doc ID 2618230.1)
Last updated on JULY 21, 2020
Applies to:PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
The Approval Monitor no longer displays the skipped steps. Visually, there are no Steps/Approvers that are skipped. It appears that there is only one approval; nothing before the final approval step. Seeing the skipped steps indicated that there was a step present, but was not triggered. Seeing the reason a step was skipped; such as "No approvers found" as opposed to "Not enough approvers found"; is handy in troubleshooting that reason.
The issue can be replicated at will with the following steps:
1. Navigate to Enterprise Components > Approvals > Approvals > Monitor Approvals
2. Select an approval process transaction for which you know there should be skipped steps
3. Notice that the skipped steps are not showing
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