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Plus Loan Refund ID Does Not Match the 'Loan Refund Indicator' Value on Loan Origination (Doc ID 2618511.1)

Last updated on JANUARY 27, 2020

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After running Financial Aid disbursement, for PLUS loans awarded in multiple "buckets' per term, the refunds for all disbursements subsequent to the first one are being allocated to the borrower even when the refund indicator is 'student'.

The issue can be reproduced at will with the following steps:

  1. Award PLUS, originate, authorize, disburse.
  2. Increase the loan such that the additional amount goes into the 2nd "bucket", and originate.
  3. Authorize and disburse the 2nd disbursement. 

It should also be noted that the issue only seems to occur if the term disbursement dates differ between each "bucket" for the same term, versus if the dates are the same in all "buckets".

Cause

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In this Document
Symptoms
Cause
Solution
References


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