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ELM 9.2: When Registering a Learner for a Program with Auto Enrollment Enabled and Learner has a Non-related Enrollment in Status Waived, Administrator Receives Error message: "A duplicate enrollment has been found " (Doc ID 2618766.1)

Last updated on DECEMBER 24, 2019

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When registering a Learner for a Program with Auto Enrollment Enabled and Learner has a non-related enrollment in status Waived, Administrator receives an error message.


Error Message:

  A duplicate enrollment has been found for {Learner name}. The enrollment cannot be processed.

 

Steps to Replicate Issue:

Prerequisites:
 Learner must have a course in waived status.
 For instance, Administrator adds Supplemental Learning for a Learner and marks it complete, so Learner gets credit for the course, which puts the enrollment in waived status for the Course.

Next Step:
1.  Then, the Administrator logs in  
2.  Identifies a Certification Program with Enable Auto Enrollment checked to register the Learner that does not contain the Course that was waived.
3. From the Enrollment page, Administrator registers the Learner into the Certification, notice received error message.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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