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Generic Service Error (18137,9) When Admitting, Adding, or Updating a Student (Doc ID 2620121.1)

Last updated on JULY 10, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.


When adding or updating a student, users sometimes encounter a Generic Service Error (18137,9). This can also occur during other actions such as Quick Admit because the same add/update person logic is leveraged.

Example scenarios:

Add/Update a Person

  1. Navigate to Campus Community > Personal Information > Add/Update a Person
  2. Add a New value
  3. Click Add
  4. Result: Generic Service Error (18137,9)


Quick Admit 

  1. Navigate to: Main Menu > Records and Enrollment > Enroll Students > Quick Admit a Student
  2. Enter information for a new student, then click Add to proceed.
  3. Result: Generic Service Error (18137,9)


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