EEX: Error Messages (18036,10014) And (18036,10003) Triggered By The System When Trying To Delete An Expense Report With Attachments If FTP Server Type Is Being Used (Doc ID 2620720.1)

Last updated on MARCH 01, 2023

Applies to:

Symptoms

The Functional Team Users are getting a couple of Error Messages when trying to delete an existing Expense Report transaction in the system, should this one contain an attached file.

This problem seems to be related to the usage of a File Server Type of FTP or a File Server Type of URL that points to an FTP Server Location to store such attachments.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as an Expenses User
     2.- Navigate to: Employee Self-Service > Travel and Expense Center > Expense Reports > Create/Modify
     3.- Add a new Expense Report transaction, and upload a new file as an attachment
     4.- Save For Later the Expense Report, and ensure it is in Pending status
     5.- Navigate to: Employee Self-Service > Travel and Expense Center > Expense Reports > Delete
     6.- Define the Employee ID value of the owner of the recently created Expense Report
     7.- Select the Expense Report transaction
     8.- Click on the 'Delete Selected Report(s)' button
     9.- The system triggers an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

  " Attachment failed to download. (18036,10014) Attachment operation failed for unknown reasons. (Attachment built-in error 10). (180036,10003) "


Users are unable to delete the selected Expense Report transaction, as long as it contains an attached file. As such, Users must open the Expense Report online, physically remove the attached file, save the changes, and then try to delete the transaction once again. This is forces Users to perform many unnecessary steps.

The Expense Report Delete feature should allow Users to delete an existing transaction, regardless if this one contains attachments at the Header/Line level, or not. Such Error Message should not be received.

Changes

Cause

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