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E-CLOUD: Upgrade an Environment to PeopleTools 8.58 Fails with Error "DEBUG psc_utils.py 92 execute_command stdout=Meet exception : Fail to test Access ID/Password: Database connection error." on Cloud Manager 10. (Doc ID 2622835.1)

Last updated on JANUARY 06, 2020

Applies to:

PeopleSoft Cloud Manager - Version 10 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform a PeopleTools Upgrade to PT 8.58 against a newly deployed PeopleSoft Update Manager image using Cloud Manager 10, the following errors occur in the remote_out.log for creating the environment in Change Assistant (psft_activity_ca_env_create_2).

 

First Error:

2019-12-13 03:37:01,997 DEBUG psc_utils.py 92 execute_command stdout=Meet exception :
Fail to test Access ID/Password: Database connection error.

 

Second Error:

2019-12-13 03:37:01,997 ERROR psc_ca_action.py 139 CA command execution failed. Error code = 1
 stdout = Meet exception :
Fail to test Access ID/Password: Database connection error.

 

The issue can be reproduced at will with the following steps:

  1. Install Cloud Manager Image 10.
  2. Deploy a PUM Image with Cloud Manager.
  3. Attempt to perform a PeopleTools Upgrade to PT 8.58 on the PUM Image deployed in step 2 using Cloud Manager.
  4. Errors occur during the PeopleTools Upgrade job.

 

Cause

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In this Document
Symptoms
Cause
Solution


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