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E-CRM: Solution Content Owner Member - Wrong Member Identified (Doc ID 2624409.1)

Last updated on DECEMBER 28, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.58 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Solution Management

If there are more than one employee with the same name, another/different employee matching the same name is identified instead of the one selected from the search results page.

The issue can be reproduced at will with the following steps:
1. Navigate to Setup CRM > Product Related > Solution > Content Owner
2. Open one of the Content Owners
3. Click on Add Member button
4. Search by a specific employee ID
5. Only one employee is returned
6. Select the employee from the search results
7. Members row has a different employee identified than the selected one.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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