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EAR9.2: Maintenance Worksheet Allows User To Create A Refund On A Customer Not Linked To A Supplier (Doc ID 2629277.1)

Last updated on FEBRUARY 03, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 

AR Maintenance worksheet allows a user to create a refund on a Customer that is not linked to a Supplier.

This allows the refund to be posted and item closed without the corresponding AP Voucher being created, therefore customer wants to convert the warning issued upon missing customer supplier association into a hard stop error.

Replication steps:

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1. Customer not linked to supplier- Miscellaneous General Info - supplied SetID is blank
2. Warning displayed on worksheet -
"Warning - Refunds for this Business Unit cannot be processed by Accounts Payable (6050,144)

A refund has been selected on this worksheet. Receivables business unit for the refund has no AP Business Unit related and/or no AP origin ID. Or the Customer ID of the refund Item has no related Supplied ID. Go to Set Up Financials/Supply Chain, Receivables under Business Unit Related, select Receivables Definition, Accounting Option 2 page to enter the related AP Business Unit and/or AP origin id. Or go to Customers, General Information, Additional General Information to enter the related Supplied ID."

3. Refund is created and item closed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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