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While Updating Address in Modify a Person or on Self Service, Getting Error - "Page data is inconsistent with database" (Doc ID 2630229.1)

Last updated on DECEMBER 20, 2020

Applies to:

PeopleSoft Enterprise HCM eProfile - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When editing address in Modify a person or on Self Service, user gets error-

ERROR
--------
Page data is inconsistent with database.
When trying to save your page data, the system found that the information currently in the database did not match what was expected.


The issue can be reproduced at will with the following steps:
1.Go to Workforce Admin>Biographical>Personal Information> or Self Service > Personal Information > Personal Details > Addresses
2. Update Home address, Save and return
3. New address shows correctly under addresses
4. Now edit address again on same row keeping same effective date.
5. Now if user tries to save, user gets error-"Page data is inconsistent with database"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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