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E-PIA: Search For String gives error 'Search string not found' (Doc ID 2634359.1)

Last updated on JUNE 07, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.58 [Release 8.4]
Information in this document applies to any platform.

Symptoms

ISSUE
---------------
Search for string in case component not working


The issue can be reproduced at will with the following steps:

1. Log in as VP1

2. Navigator > HelpDesk > Search Cases

you will get the search page

BU: HR HelpDesk

Status: Open-New

3. Click Search

4. Open any existing Case. Go to Notes tab

5. Add a few notes, Save.

6. Click Find on the Grid to search for a string, get error

"Search string not found

The specified value was not found in any visible field of any row of the current scroll"



Cause

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In this Document
Symptoms
Cause
Solution
References


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