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EAR 9.2: Collections Workbench And Item Activity From A Payment Pages Display Misalignment In Microsoft Edge (Doc ID 2635515.1)

Last updated on FEBRUARY 10, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When using Microsoft Edge Internet Browser, a couple of pages seem to present a misalignment between fields, columns, and icons:

  - Collections Workbench (Page COLLECTION_WRKBNCH): All Search Fields have the Look-Up icon misaligned with their respective fields ( SetID , Unit , Customer , Contract , Contract Line , Contract Type , Billing Specialist , Billing Authority , and Reference Award Number )
  - Item Activity From a Payment (Page ITEM_PAYMENT): If the Item Activity grid has 2 rows or more, and the Customer Name is a long value, the Name Header and its Column value are completely misaligned, and affecting all further Fields on the right.

This seems to be an issue when the Branding System Options set up page has the below configuration:

  - Default Branding Theme = DEFAULT_THEME_FLUID
  - Theme Style Type = Classic Plus
  - Default Style Sheet Name = PSFTYLEDEF_TANGERINE

REPLICATION STEPS:

  1.- Log into the FSCM Online Application as a Receivables User, using a Microsoft Edge Internet Browser (Version 44)
  2.- Navigate to: PeopleTools > Portal > Branding > Branding System Options
  3.- Define the Branding System Options with the set up mentioned above, and save the changes
  4.- Log out of the FSCM Online Application
  5.- Log once again into the FSCM Online Application as a Receivables User, using a Microsoft Edge Internet Browser (Version 44)
  6.- Navigate to: Customers > Customer Information > General Information
  7.- Open in Correction History mode Customer ID 1001
  8.- Override the Name 1 field value with the following one: Customer Very Long Name Causing Issues
  9.- Save the changes
  10.- Navigate to: Accounts Receivable > Collections Workbench
  11.- ISSUE #1: Confirm that ALL Look-Up icons are misplaced on the Search Criteria Fields ( SetID , Unit , Customer , Contract , Contract Line , Contract Type , Billing Specialist , Billing Authority , and Reference Award Number )
  12.- Define Customer ID 1001
  13.- Click on SEARCH button
  14.- Click on the Payments tab
  15.- Scroll down until the Complete Payments section displays
  16.- Click on the More Info icon for the row where Business Unit is US001, and Deposit ID 2 (Payment ID 1002365478)
  17.- ISSUE #2: At the Item Activity From a Payment page, confirm that the Activity grid has Customer Name column misaligned against its Header, and this affects the remaining of Headers/Columns on the right

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Users get confused when specially trying to review the Activity Grid for the involved Payments and Items, as Header and Column values are completely misaligned, and cannot be properly analyzed.

Regardless of the Internet Browser being used by the Users, both the Collections Workbench (Page COLLECTION_WRKBNCH), and Item Activity From a Payment (Page ITEM_PAYMENT), should display all fields, look-ups, and column values properly aligned, and in their right place.

NOTE: In the examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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