My Oracle Support Banner

E-PIA: PIA Signing Out It Is Showing Internal 500 Error (Doc ID 2635643.1)

Last updated on JUNE 11, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.45 and later
Information in this document applies to any platform.

Symptoms

When users attempt to sign out, they get the following error:

Error
------
"500 Internal Server Error"

Steps
-------
The issue can be reproduced at will with the following steps:
1. Log into the PeopleSoft application
2. Attempt to log out
3. Observe the error


Changes

 New PIA domain or new PIA site was deployed

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.