My Oracle Support Banner

EAR9.2: Why Approve/Deny Button Does Not Show Up On PeopleSoft AR Refund Approver Page? (Doc ID 2639500.1)

Last updated on MAY 18, 2021

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The below business scenario can be a simple setup issue?

Business scenario:
- Configured ARRefund properly.
- Process a refund via maintenance worksheet and submit to workflow.
- Logged in as approver.
- The Refund transaction is in the worklist, as expected, but when clicked on the link to the approval page, it can be seen only "Pending Refund Approval" link and not the approve/deny button which showed up fine for the maintenance write-off when it was configured.
So, when comparing write-off and refund approval setup could not find any glaring difference. Can this be a setup issue?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.