My Oracle Support Banner

Getting Error (Electronic Signature Provider error: Invalid token [ 13 ] at position [ 1 ], Expected tokens are: [ { ] , [ [ ] (262,2114) ) when Configuring DocuSign Electronic Signature (Doc ID 2641605.1)

Last updated on FEBRUARY 21, 2020

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When trying to authenticate with credentials we receive this error.

The issue can be reproduced at will with the following steps:
1. Go to Electronic Signature Account Page
2. Enter credentials
3. Click Verify Account Information
Issue : Getting the error

 

Changes

 Not Applicable

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.