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Getting Error (Electronic Signature Provider error: Invalid token [ 13 ] at position [ 1 ], Expected tokens are: [ { ] , [ [ ] (262,2114) ) when Configuring DocuSign Electronic Signature (Doc ID 2641605.1)

Last updated on FEBRUARY 21, 2020

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.


When trying to authenticate with credentials we receive this error.

The issue can be reproduced at will with the following steps:
1. Go to Electronic Signature Account Page
2. Enter credentials
3. Click Verify Account Information
Issue : Getting the error



 Not Applicable


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