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EAR9.2: Fluid Tiles Added To Homepage from Comprehensive Customer View Menu Error Out (Doc ID 2641828.1)

Last updated on FEBRUARY 28, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When attempting to add fluid tiles to homepage from Comprehensive Customer View menu within Personalize Homepage,
the following error occurs.

Unable to access the underlying Query Datasource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute Name:InitializeFromDB PCPC:3219 Statement:119
Called from:PTPG_API.Model.OnExecute Name:Model Statement:50
Called from:PTS_SEARCH.PivotGridSearch.OnExecute Name:Initiate Statement:109
Called from:PTPG_NUI_VWR.Activate Statement:144

The issue can be reproduced at will with the following steps:
1. Log in to any Homepage.
Go to Personalize Homepage.
2. Click on Add Tile
3. Then search for Comprehensive Customer View.
4. Then click Customer Aging Analysis or Fluid Customer Invoices.
5. Save.
6. Click Customer Aging Analysis tile.


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