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When attempting to Create a Document from a Requisition, the system is giving the following error "Word Template File Missing Or Corrupted With Using FTP" (Doc ID 2643451.1)

Last updated on FEBRUARY 27, 2020

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to Create a Document from a Requisition, the system is giving the following error "Word Template File Missing Or Corrupted With Using FTP"


The issue can be reproduced at will with the following steps:
1.Navigate to Add/Update Requisitions (Purchasing > Requisitions > Add/Update Requisitions)
2. Search for a Requisition
3. Click Add Request Document
4. Enter required information and Click Create Document
5. Click Finish
6. Get the following error

Word Template File MIssing or Corrupted. The program will be terminated.
Process 0 ABENDED at Step CS_DOC_MAIN.MAIN.Step04 (PeopleCode)--RC= 4 (108,524)

CallAppEngine; Application CS_DOC_MAIN: AppEngine error. (2,653)
SCM_CS_DOC_MGMT.Controller.Doc_Controller.OnExecute Name:CreateWordDocument

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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