When attempting to Create a Document from a Requisition, the system is giving the following error "Word Template File Missing Or Corrupted With Using FTP" (Doc ID 2643451.1)

Last updated on OCTOBER 29, 2020

Applies to:

Symptoms

When attempting to Create a Document from a Requisition, the system is giving the following error "Word Template File Missing Or Corrupted With Using FTP"


The issue can be reproduced at will with the following steps:
1.Navigate to Add/Update Requisitions (Purchasing > Requisitions > Add/Update Requisitions)
2. Search for a Requisition
3. Click Add Request Document
4. Enter required information and Click Create Document
5. Click Finish
6. Get the following error

Word Template File MIssing or Corrupted. The program will be terminated.
Process 0 ABENDED at Step CS_DOC_MAIN.MAIN.Step04 (PeopleCode)--RC= 4 (108,524)

CallAppEngine; Application CS_DOC_MAIN: AppEngine error. (2,653)
SCM_CS_DOC_MGMT.Controller.Doc_Controller.OnExecute Name:CreateWordDocument

Scenario 2 :
Uploaded template path (SERVER_PATH) is not saved in PV_ATTACHMENTS Record  

The issue can be reproduced at will with the following steps:
1. Create SFTP URL (PeopleTools > Utilities > Administration > URLs)
2. Navigate : Setup Financials/Supply Chain > Common Definitions > File Attachments > Administer Attachments
Add the SFTP URL as URL Server
3. Navigate : Supplier Contracts > Supplier Contracts Setup > Installation Options > Supplier Contract Management
Set Override Attachment Server ID = SFTP Server ID
4. Navigation : Supplier contracts > Supplier Contracts Setup > Document Templates and Styles page
Click Upload another File
5. Run the query
SELECT A.SERVER_PATH   FROM PS_PV_ATTACHMENTS A
 WHERE ( A.ATTACHUSERFILE =<uploaded template file>)
Issue : SERVER_PATH is blank

Changes

 Not Applicable

Cause

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