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Recruiters Need the Ability To Access the Generate Letter Function From the Edit Job Offer Page (Doc ID 2643579.1)

Last updated on NOVEMBER 26, 2021

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The Generate Letter Button is INACTIVE in the Edit Job Offer Page after Accepting Job Offer.  For this reason, Recruiters are not able to Generate Letters.

The issue may be replicated by the following steps

1)  Go to Recruiting > Recruiting Home > Manage Job Openings > JO # >Prepare Job Offer > add Job Offer Components > select Letter template> Click Submit for Approval
2)  Approvers approve the Offer
3)  Return to the Prepare Job Offer
Note that the Generate Letter button is ACTIVE and the Date Printed is NULL
4)  Accept the Offer
Note that the Generate Letter Button becomes greyed-out
5)  After the Status changes to Accept, it is not possible for the Recruiter to Generate the letter.
The Template is selected and the Date Printed is NULL , Generate Letter Button is greyed

It appears that the Recruiting > Administration > Generate Recruitment Letters process could proceed, however Recruiters may not have access to this page.
Recruiters need access to Generate Letter from the Edit Job Offer page.






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