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EAR9.2:Running Payment Interface from Receivables WorkCenter Is Not Populating Customer and Item Reference Fields (Doc ID 2647458.1)

Last updated on JULY 01, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When running Payment Interface from Receivables WorkCenter is not populating customer and item reference fields.
Running Payment Interface from Receivables WorkCenter should be populating customer and item reference.

REPLICATION STEPS
-------------------------
The issue can be reproduced at will with the following steps:
1. Upload deposit and payments through Excel.
2. Run Process Payment Interface from Receivables WorkCenter - even though customer and item references are uploaded to Peoplesoft staging tables (PS_ID_ITEM_EXCEL, PS_ID_CUST_EXCEL, etc), they are not populated in AR tables.

Cause

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In this Document
Symptoms
Cause
Solution
References


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