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EEX 9.2: Expense Report Fluid Approvals in DB2 z/OS Platform Throws Error when Trying to Open Files, Attachment Not Found in Server (Doc ID 2647711.1)

Last updated on MARCH 10, 2020

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When a User tries to download an existing attachment file from a submitted Expense Report transaction via the Fluid Approval pages, by clicking on the View Attachments button on the Expense Report Summary page, the system throws an Error Message stating that the file cannot be found.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses Approver User
    2.- Navigate to: Employee Self-Service Fluid Homepage > Approvals Tile
    3.- Select one of the submitted Expense Reports within the Pending Approvals list
    4.- Click on the 'View Attachments' button within the 'Attachments and Notes' section of the Expense Report Summary main page
    5.- The Attachments page gets displayed, and lists at least one existing attachment file
    6.- Click on the available link of the listed attachment
    7.- The system throws an Error Message

ERROR MESSAGE:

    " Attachment not found in server.

      Please contact your system administrator to check the File Attachment Server Details in CAVF Configuration Setup located under Enterprise Components.

      Possible reasons for the failure:

         1. Server details are incorrect

         2. Server details have been modified recently after files are uploaded into the server. "


To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

The Expense Approver Users are unable to properly review the attached documentation on a submitted Expense Report when logged in Fluid Approvals, and as a result, such transaction cannot be approved as complete confirmation and auditing cannot be performed. This delays approvals, and subsequently, the reimbursement of such expenses to Employees, and Credit Card Suppliers.

If a submitted Expense Report transaction contains attached files at Header or Line levels, the Approver User should be able to download, open, and review them to ensure those are consistent with the expenses entered by the Employee, regardless if the approvals are being performed on Fluid User interface, or Online Classic.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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