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Ebill 9.2: System Is Sending Alert Notification Even if the Alert Option Is Not Selected on eBill Installation Option Page. (Doc ID 2647980.1)

Last updated on JUNE 29, 2020

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


On the eBill Installation page, even if we unselect the alert option for "New Statement Available", the system is still sending email alert notification.

New statement available is not selected then alert should not be generated for the new statement.


The issue can be reproduced at will with the following steps:
1. Goto Installation option - Ebill general - Under alert option uncheck new statement available.
2. Run the statement job. Alert is still generated and the customer gets an email.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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