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Payment Reversal Results in Error 'Cannot Reverse This Payment. (14816,86)' (Doc ID 2648035.1)

Last updated on MARCH 11, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On Campus Solutions , a reversal of a credit item type using Student Post fails. The reversal is accomplished by entering the item type, term the item type was posted to the student account, and the payment id number for the transaction.  This error can occur when attempting to reverse a payment using Student Financials, Charges and Payments, Reversals, Reverse Payment.

The error message is:

14816, 86 - Cannot Reverse this payment. To reverse a payment, the amount entered must be greater than or equal to zero.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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