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Voided Cashiering Payment Not Reflected In Student Account Balance (Doc ID 2648669.1)

Last updated on MARCH 25, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

In a current Campus Solutions database a receipt was posted and immediately voided from the page Student financials > cashiering > cash management > void receipts
 A review of the students payment table  shows the payment as received, Item_xref shows the payment is  applied to charges, a review of the cashiering tables shows the receipt was voided
 
 
Since the payment is 0 in cashiering it should also be 0 in ITEM_SF, ITEM_LINE_SF and the PAYMENT_TBL 

 

Cause

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In this Document
Symptoms
Cause
Solution


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