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When DocuSign is Enabled, the System Sends a Notification to the Internal Signature using the DocumentSign Template (Doc ID 2649011.1)

Last updated on MARCH 13, 2020

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

PeopleSoft sends notification to the internal signor for the DocuSign signature. This notification is not helping the singer to sign the document because Signer should sign on DocuSign application. The DocumentSign template must be used when DocuSign is not enabled.

The issue can be reproduced at will with the following steps:
1. Enable DocuSign for Signature
2. Create a contract
3. Add the Document by Import Document
4. Click Bypass Approvals
5. Click Internal Contacts/Signers
6. Enter the details and check Required to Sign Document
7. Click Prepare and Route for e-Signature
8. Enter Required Details
9. Click Send
Issue : System sends email notification for signature required 

Changes

 Not Applicable

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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