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E-PORTAL: Direct Reports Not Opening When Accessed Through Ihub on Safari (Doc ID 2650450.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Page HR_DR_DIRECTREPORT when accessed from our Interaction Hub 9.1 Portal using Mac OS X 10.14.3, Safari 12.0.3 is not allowing high level manager to open his direct reports, employee list. (the "+" sign icon is inactive).

However the page works as expected on IE 11 and Chrome 72.

The page also works as expected when accessed directly from PeopleSoft 9.2 PT 8.56.11 

 

REPLICATION STEPS
===============

Set up HR 9.2 and Portal 9.1 with unified navigation.

Once set up, access the Direct Reports page (HR_DR_DIRECTREPORT) of any manager with direct reports using Mac OS X 10.14.3, Safari 12.0.3.

Select the "+" sign on any employee and none will open.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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