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E-CRM: Each Interested Party Receive Multiple Emails when multiple Interested Parties are Added in a Case (Doc ID 2652563.1)

Last updated on MARCH 31, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On the case, when we add multiple interested parties, the page sending multiple email to the parties.

The issue can be reproduced at will with the following steps:

  1. Setup AAF Policy to send email notification to Interested Parties when they are added to the Case, using 'Interested Parties for a Case' Term in the condition
  2. After click on Save Case the Interested Parties receive two emails with the same information.
    If three interested parties are added to the case, then three emails are sent and so on.




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