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E-FTP: File attachment 'help link' opens PeopleBooks references by default. 404 error encounter when opening from custom customer pages that use file attachment 'help links'. (Doc ID 2653454.1)

Last updated on APRIL 02, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


When using the 'help link' that appears on the corner of modal pages used for file attachments. The 'help link' returns a 404 error when clicked. The default functionality for that 'help link' is to open PeopleBooks to reference the page being used. Customer has created a custom page with functionality to attach files however when the user click on the 'help link' they see an error due to custom page not available in PeopleBooks. This is working as design however there is a need to be able to update the link to point to other message instead of showing an error.  How should customers handle this functionality since file attach can be used all over any custom page in any module of PeopleSoft.


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