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EAR: Track Direct Journal - Business Unit Look-Up Issue When Customer ID Populated (Doc ID 2654152.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Installation Option 'Track Direct Journal Customer' is selected, and payment is created with option 'Journal Directly' selected.

Under the Customer information zone, the business unit look-up will only list business units for open items that currently exist for the customer.  If there are no open items then the business unit look-up will not display any values.

Also, A payment with a customer id value but no business unit value can be saved.

REPLICATION STEPS
=================
1. Select option 'Track Direct Journal Customer'
Set Up Financials / Supply Chain > Install > Installation Options
Receivables link
2. Enter Online Deposit and for the payment select option 'Journal Directly'.
Under the Customer Information zone enter a customer id and a business unit.
Accounts Receivable > Payments > Online Payments > Regular Deposit

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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