EAR: Track Direct Journal - Business Unit Look-Up Issue When Customer ID Populated (Doc ID 2654152.1)

Last updated on OCTOBER 18, 2021

Applies to:

Symptoms

Installation Option 'Track Direct Journal Customer' is selected, and payment is created with option 'Journal Directly' selected.

Under the Customer information zone, the business unit look-up will only list business units for open items that currently exist for the customer.  If there are no open items then the business unit look-up will not display any values.

Also, A payment with a customer id value but no business unit value can be saved.

REPLICATION STEPS
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1. Select option 'Track Direct Journal Customer'
Set Up Financials / Supply Chain > Install > Installation Options
Receivables link
2. Enter Online Deposit and for the payment select option 'Journal Directly'.
Under the Customer Information zone enter a customer id and a business unit.
Accounts Receivable > Payments > Online Payments > Regular Deposit

Changes

Cause

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