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EGL9.2: While Accessing 'My Recon By Due Date' And 'My Recon By Status' Tiles Getting "Unable to access the underlying query datasource (268,54)" Error if no Data is Available (Doc ID 2656752.1)

Last updated on JUNE 30, 2020

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:

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Extracted the Bug 30692634 from the patch and applied to our Demo (IFSYFDEM) and Development (IFSYFD2V) environments.

In Demo:
a. My Recon by Status is working.
b. My Recon by Due Date is not working.

In Development, it's different.
a. My Recon by Status is not working.
b. My Recon by Due Date is working but when we click on tile, there appears an error message.

Unable to access the underlying query datasource (268,54) PT_PGPACKAGEW.PT_PG.Information.OnExecute Name:InitializeFromDB PCPC:3219 Statement:119
Called from:PTPG_API.Model.OnExecute Name:Model Statement:50
Called from:PTS_Search.PivotGridSearch.OnExecute Name:Initiate Statement:109
Called from:PTPG_NUI_VWR.Activate Statement:144

Cause

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In this Document
Symptoms
Cause
Solution
References


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