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Cancelling The Benefits Document Upload Window Causes a Blank Page (Doc ID 2657355.1)

Last updated on MAY 29, 2020

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

A blank page appears after cancelling the popup window for the Document Upload page.   Navigation:  Benefits > Review Employee Benefits > Document Upload.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Step 1: Login in as a Benefits Administrator and go to Benefits > Review Employee Benefits > Document Upload.
Step 2: Click Search.
Step 3: Click on an Employee, the window for viewing attachments appears.
Step 4: Click on Cancel, the  ‘x’ on the top right of the window.

A blank screen appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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