E-CRM: 'All My Favorite Solutions' Tab Shows All Solutions, Instead Of Only Showing My Favorite Solutions
(Doc ID 2657898.1)
Last updated on JULY 22, 2020
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.
All possible solutions are returning when the user selects "All My Favorite Solutions" subtab under Solution page from a case. Only solutions marked as favorite should display to the user.
The issue can be reproduced at will with the following steps:
- Install PUM18, as this functionality was introduced in PUM18 to CRM Helpdesk and Support modules.
- Log into CRM Helpdesk and open a case.
- Go to the Solutions tab and search for some solutions.
- Mark some solution as Favorites by selecting the star icon. SAVE.
- Logout. Login. Go to the same case. Open Solutions tab and select "All My Favorite Solutions" subtab. All solutions are returning.
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