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EPY: Wrong Sender Email On Payroll Workflow Templates (Doc ID 2661358.1)

Last updated on AUGUST 02, 2022

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Payroll Technical, There is wrong sender email on payroll workflow templates

-On Set Up HCM > Common Definitions > Approvals > Generic Templates, set the Sender of templates HPY_EE_CAN_SUBMIT and HPY_ADMIN_SUBMIT to System. However, when a change is made on Payroll for North America > Employee Pay Data CAN > Request Direct Deposit, the Sender in the emails are as follows:

- The email sent to the administrator (HPY_ADMIN_SUBMIT) shows the Sender as
the user submitting the admin form
- The email sent to the employee (HPY_EE_CAN_SUBMIT) shows the Sender as the
Subsequent testing shows these same senders no matter what Sender is selected on the Generic Templates page.


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