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EPY: W-2 Multi-State Reporting Missing State Value Display on Secondary Page for EE Self Service View W-2 Forms (Doc ID 2664467.1)

Last updated on APRIL 28, 2020

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

The View W-2 Details secondary page shows blank where the different State names should appear in Employee Self Service for an employee with two or more W-2 forms. 

The issue can be reproduced at will with the following steps:
1. Load Year-End data for an employee who receives a W-2 for more than one State.
2. Go to Classic Employee Self Service (or Employee Self Service Home Page on Fluid)
3. Choose View W-2/W-2c forms
4. Click on "view form" button
5. A Secondary page called "View W-2 Details" appears with a list showing "State" and "View" buttons under the title "W-2 Forms" but the State names under the "State" title appear blank

Changes

 The customer recently updated to the latest PUM Image.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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