Case Solution Text Search Produces Integration Gateway External System Contact Error
(Doc ID 2670944.1)
Last updated on APRIL 16, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to do solution text search on a case, the processing icon kept on spinning and eventually returns the following error.
Error Message:
Integration Gateway External System Contact Error (158, 10721).
Steps to reproduce the issue:
- Open existing case
- Go to Solutions tab
- Put in keywords/text in Solution Text
- Click Search
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |