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Case Solution Text Search Produces Integration Gateway External System Contact Error (Doc ID 2670944.1)

Last updated on MAY 18, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.


When attempting to do solution text search on a case, the processing icon kept on spinning and eventually returns the following error.

Error Message:
Integration Gateway External System Contact Error (158, 10721).

Steps to reproduce the issue:

  1. Open existing case
  2. Go to Solutions tab
  3. Put in keywords/text in Solution Text
  4. Click Search




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