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Enrollment Drop Followed by Term Withdrawal Is Not Using Correct Adjustment Refund Policy (Doc ID 2675343.1)

Last updated on JUNE 03, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

A student dropped a class on a date.  The drop date is in the Academic Calendar Drop With Penalty time frame.   Based on the drop date, the drop should yield a 100% refund.  After dropping the class the student, requested a Term Withdrawal.  The Term Withdrawal was posted with a Last Date of Attendance that is the same date the class dropped. After the Term Withdrawal the Term Withdraw Refund should be based on 75%.  After recalculating tuition, the drop class is being refunded at 75% instead of 100%.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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