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E-WF/IB: Email Sent Through Integration Broker Errors out with " system cannot find the file specified" When File Attachment is Included (Doc ID 2679411.1)

Last updated on JANUARY 03, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


Site is getting errors sending emails through Integration Broker (IB) when the email includes an attachment. The SMTP logs shows the following error: 


Checking the files in the folders, the user was able to find the file on the 'secondary' application server. The application server on the primary box did not have the files.

Sample environment:

PeopleTools: 8.56.15
Application : HRMS 9.2
Windows Server 2016 R2




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